Terms and Conditions
Welcome to Carpet Cleaning Sherman Oaks! These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing our website or using our services, you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our services.
1. Definitions
- "Company," "we," "us," or "our" refers to Carpet Cleaning Sherman Oaks.
- "Website" refers to our official site.
- "Service" refers to all carpet cleaning and related services provided by Carpet Cleaning Sherman Oaks.
- "Customer," "you," or "your" refers to any individual or entity using our services.
2. Use of Our Services
2.1 Eligibility
To use our services, you must be at least 18 years old and capable of entering into legally binding agreements.
2.2 Service Area
Our services are available in Sherman Oaks and surrounding areas. Availability may vary depending on location and scheduling.
2.3 Service Appointments
- Appointments must be scheduled in advance.
- We reserve the right to modify or cancel appointments due to unforeseen circumstances.
- Customers must provide accurate contact and address details to avoid service delays.
3. Payments and Fees
3.1 Pricing
- Prices for our services are available on our website or upon request.
- We reserve the right to modify pricing at any time.
3.2 Payment Methods
- We accept cash, credit/debit cards, and online payments.
- Full payment is due upon service completion unless otherwise agreed upon.
3.3 Cancellation & Refund Policy
- Cancellations must be made at least 24 hours before the scheduled service to avoid cancellation fees.
- Refunds will be processed on a case-by-case basis and may be subject to service fees.
4. Customer Responsibilities
- Ensure the cleaning area is accessible and free from obstructions.
- Remove fragile items before our team arrives.
- Notify us of any special cleaning instructions or concerns.
5. Limitation of Liability
- We are not responsible for pre-existing damage to carpets, furniture, or flooring.
- We are not liable for any indirect, incidental, or consequential damages arising from our services.
- While we take every precaution, results may vary depending on carpet material and condition.
6. Warranty and Satisfaction Guarantee
We strive to provide high-quality services. If you are unsatisfied with our work, please contact us within 48 hours of service completion for possible re-cleaning or resolution.
7. Privacy Policy
Your personal information is protected in accordance with our Privacy Policy. We do not share customer details with third parties without consent.
8. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Changes will be updated on our website, and continued use of our services constitutes acceptance of the new terms.
9. Governing Law
These terms shall be governed by and interpreted in accordance with the laws of the State of California.
By using our services, you agree to abide by these Terms and Conditions. Thank you for choosing Carpet Cleaning Sherman Oaks!